Return & Warranty Policy for Vivid Tech Solutions (U) Ltd
Last updated: 5th September 2025

1. Returns & Refunds

• Products can be returned within 7 days if defective on our part.
• Proof of purchase required (invoice/receipt).
• Customer-caused damages not eligible for return.
• Approved returns may be replaced, repaired, or refunded.

1. Warranty

• 12-Month Warranty on most products.
• 6-Month Service Guarantee on installations and technical support.
• Defective products/workmanship repaired or replaced at no cost.

1. Exclusions

• Damage caused by misuse, neglect, accidents, unauthorized modifications.
• Normal wear and tear.
• Consumables (batteries, fuses) unless defective at purchase.

1. How to Initiate a Return or Warranty Claim

• Contact us within return or warranty period.
• Provide proof of purchase and issue details.
• Ship/bring the item to our office as instructed.
• Phone: +256 781 829 607
• Email: info@vividtechug.com

1. Refund Process

• Refunds processed via original payment method.
• Processing time may vary by bank/payment provider.